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Should Authors Review?

Should Authors Review? (An #AuthorToolBoxBlogHop Post)

This week I’m addressing a question many authors ask: should authors review? First, let’s back up to a more important question:

Should authors read?

Yes!

“If you don’t have time to read, you don’t have the time (or the tools) to write. Simple as that.” (Stephen King, On Writing)

My personal view is that authors should read both inside and outside their genre. The odd writing craft book doesn’t hurt either!

  • Authors should read inside their genre to understand current trends in subject and voice.
  • Authors should read outside their genre to get ideas and inspiration for their own books.
  • Authors should read writing craft books, because we all need to be teachable.

But should authors review?

Yes.

Well-written reviews influence sales, so writing reviews blesses authors you enjoy reading, and influences others to try their work.

Do authors have to review?

No.

Reviewing a book is one way of blessing the author. But it’s not the only way. There are other ways, tangible and intangible. Pray for them. Buy their books. Recommend their books to friends. Comment on their blog posts. Follow their blog. Sign up for their email list. Like them on Facebook and Amazon. Follow and Fan them on Goodreads. Like their reviews on Goodreads. Tweet their new release. Tweet helpful reviews.

Should authors review everything they read?

No.

You don’t have to review everything you read, and you don’t have to publish your reviews on commercial sites. Most websites have a clear set of reviewing guidelines, and authors need to bear these in mind when deciding what to review—and what not to review. We discussed the Amazon Community Guidelines in this post.

I believe that as Christians, we absolutely need to adhere to the rules of each website. In fact, I believe we should hold ourselves to higher standards, not just to abstain from unethical behaviour, but to abstain from the appearance of unethical behaviour.

For example, I’m a book reviewer and a freelance editor. While I have an obligation to review books I obtain from book blogger programmes (e.g. NetGalley), I can’t review any book by clients on a commercial site such as Amazon.

So where can authors review?

Commercial sites

Commercial sites are any sites which sell books to readers. These include Amazon, Barnes & Noble, BookDespository, ChristianBook, and Koorong.

But just because you can review doesn’t mean you should. When reviewing on commerical sites (especially Amazon), ensure you only review within the sites reviewing guidelines. If you choose to review on Amazon, review a wide range of titles. Don’t only review books by friends or authors from your publisher, as that will look like a reviewing circle.

As a guide:

  • Don’t publish reviews which could be seen as promotional
  • Don’t denigrate books in the same category (books which could be seen as competing with yours).
  • Review under your author name, not a pseudonym
  • Don’t include the word ‘Author’ in your Amazon reviewer name
  • Don’t include ‘Author of …’ or refer to your own books in your reviews

Some authors do choose to review under a pseudonym (e.g. under their real name if they write under a pen name). If you do, you need to act as a regular customer, not an author. This means:

  • Review everything under the same pseudonym
  • If you copy reviews across sites (e.g. reviewing on Amazon and Goodreads), use the same pseudonym across all those sites (that’s good branding).
  • Never mention your own books in reviews or discussions
  • Never comment on reviews of your books. This catches a lot of authors out.
  • Always remain within the reviewing guidelines. Your real name might not be visible to customers, but the retailer has your real name and address. And someone with better Google-fu than you will work out your true identity.

Overall, I think it’s easier to use your own name.

Reader Sites

Reader sites don’t sell books directly (although they might link to retail sites, and they might earn an affiliate commission from those links). Reader sites include BookLikes, Goodreads (owned by Amazon), Library Thing, Litsy, and Riffle.

Reader sites are a more problematic than retail sites for author/reviewers. If you’ve been using a site like Goodreads for a while (months, if not years), and are a member of different discussion groups, then it might appear strange to change the way you use the site simply because you are now a published author. So continue using the site as you have done in the past.

If you are a published author and you’ve never used Goodreads, I suggest you set up an author page, perhaps link your blog, and then sign out. Do nothing. Observe for a period (perhaps months) before deciding if this is a community you want to be part of. Goodreads is a complex site with its own culture, and a lot of author-vs-reviewer angst could have been prevented if authors made the effort to get to know the site and its users before jumping in.

If you decide to participate in the Goodreads community, participate as a reader.

Don’t mention your books, or the fact you are an author. If people are interested, they will view your profile, see you are an author, and may be interested enough to try one of your books.

I think the major thing to know about Goodreads is that members use the rating system in a variety of ways. One star often means “I don’t want to read this book”. They might not like the cover. They might not like the blurb. They might object to the way the author behaves online. They might not like Christian fiction (in which case, it might be an example of Christian persecution, which calls to mind Paul’s pesky injunction from Romans 12:14, to bless those who persecute you).

I understand this behaviour annoys authors, who see it dragging down their average rating. But Goodreads is for readers.

Personal Website or Blog

This is your personal space, so review away. Host blog tours. Endorse. Influence. Interview authors. Guest post on other blogs. Gush about everyone and everything. Blog readers want to connect with the author, so give them the opportunity to connect with as many of your author friends as you want.

My only proviso with promoting other authors through your blog is that readers will judge your writing based on the writing of those authors you choose to endorse and influence. If you write Christian romance, you probably don’t want to be endorsing an author who specialises in erotica. If you review a book with obvious writing or editing issues and don’t mention them in your review, I’m going to think you didn’t notice them—which makes me wonder about the quality of your own writing.

Should Authors Review?

I hope I’ve convinced you that authors should review. Do you review everything, or do you only review titles you can recommend and endorse? This is something you will ultimately have to decide for yourself, but I hope I’ve given you some food for thought.

This post is part of the monthly Author ToolBox Blog Hop, organised by Raimey Gallant. We now have over 40 blogs participating. To find more Blog Hop posts:
Understanding Amazon Community Guidelines

Reviewing 101: Understanding Amazon Community Guidelines

There is a lot of confusion regarding what is permitted in terms of online reviewing. This isn’t helped by the fact that each site has their own rules, and some enforce them more than others. Today I’m going to take you through the Amazon Community Guidelines, which cover writing reviews. I’ve chosen Amazon because for several reasons:

  • Amazon is the biggest online retail site.
  • Amazon is the site authors most want (and need reviews on).
  • Amazon has the most reviewers (over 20 million).
  • Amazon has the most product reviews.
  • It’s also the site I know best.

Amazon has clear reviewing guidelines and will take action to remove reviews that contravene the guidelines. Amazon gets a lot of attention regarding “fake” reviews (which exist in greater numbers than most people realise) and “bully” reviewers (who are far less common than the media implies).

Amazon’s focus used to be on what was not allowed, including:

  • Objectionable material
  • Inappropriate content
  • Off-topic information
  • Promotional material.

Amazon have now rephrased their rules to focus on the positive. The Amazon Community Guidelines say:

Eligibility

Only customers can review. An Amazon.com customer is (currently) defined as someone who has spent $50 on Amazon.com in the last year. Other Amazon sites have similar spending requirements. This isn’t to deter honest reviewers, but to make it harder for fake reviewers to set up multiple reviewing accounts.

Be Helpful and Relevant

That should be obvious! It means reviewers should focus their reviews on the product. Information on price, packaging, shipping or the seller aren’t considered relevant to customer reviews, as Amazon has other forums for offering feedback on sellers or packaging.

Amazon Community Guidelines don’t permit links to external websites (including your own). Amazon won’t delete a review with external links, but it will delete the link and replace it with […].

Respect Others

Amazon do not permit swearing, calling people names, using inappropriate language (like calling someone an idiot or a nazi), or promotion of illegal conduct.

Customers are also not permitted to post from multiple accounts, or to coordinate with others. This means sellers (including authors) can’t ask their fans to upvote or downvote specific reviews, or report them for abuse in an effort to get the review deleted.

Customers can disagree with others as long as it’s done respectfully, without name-calling, without attacking the other person, and without posting content that invades someone’s privacy.

Promotional and Commercial Solicitations

Customer reviews are meant to be just that: customer reviews. They are not meant to be a way for sellers (including authors) to promote their products. Amazon will therefore delete reviews they consider promotional.

This specifically includes posting content (i.e. reviewing) your own products (books), or those of a close family member, friend, or business associate. There is ongoing debate as to how Amazon decides a reviewer is “close” to a seller, but here are my views:

  • Reviewer and author use the same IP address.
  • Author has gifted the book to the reviewer via Amazon.
  • Author quotes the reviewer in Editorial Reviews.
  • Author thanks the reviewer in the Acknowledgements to their book.
  • Author identifies the reviewer as their editor, cover designer, or other business associate.

Amazon say they do not track users social media connections (e.g. Facebook friends), but Amazon owns Goodreads which does allow linking to your Facebook account.

Amazon also does not allow:

  • Reviews of competitor’s books (although “competitor is not defined. Does this mean authors can’t review? We’ll discuss that in a future post).
  • Reviews in exchange for compensation of any kind (i.e. paid reviews).

Authors may provide reviewers with a free copy of the book (paperback or ebook), but the book must be freely given without any expectation of a review. This isn’t actually a bad thing: if you offer a reviewer a book and they don’t review it, it’s probably because they either haven’t read it or didn’t like it.

If you find reviews which include inappropriate information (e.g. saying the book is too expensive, or saying it arrived damaged), you can Report Abuse.

What is Report Abuse?

If you look at the bottom of any Amazon review (except one you’ve written), you will see three options: Helpful, Comment, and Report Abuse. If you believe a review contravenes the Amazon Community Guidelines in some way, click Report Abuse. You used to be able to give a reason, but Amazon now currently doesn’t give this option.

If you are given the option to say why the review is inappropriate. It’s best if you mention a specific reason that is against the guidelines (e.g. the review is self-promotion, the review is written by the author/editor, the review is about price or delivery and not about the product, the review includes spiteful remarks about the author).

This feature can be used by anyone, author or reader. If, as an author, you believe the review is against the Amazon Community Guidelines or Conditions of Use (often referred to as the Terms of Service, or TOS), this is the responsible and ethical way to report it, rather than leaving a comment on the review. Note that Amazon do not remove reviews simply because they are critical—they must contravene Community Guidelines.

It usually takes several reports from different people before a review is removed (although I don’t know exactly how many). However, sometimes the response is extremely fast: I once reported a review for soliciting helpful votes (which is against the guidelines), and the review had been edited by Amazon within half an hour to remove the promotional content.

Of course, the big question is: What is promotional content?

We will look at that in more detail next week.

Meanwhile, are you aware of the Amazon Community Guidelines? What do you consider promotional content?

Best of the Blogs 7 October 2016

www.christianediting.co.nzThe best of the blog posts I’ve read this week on changes at Amazon, writing, editing, publishing and what comes next … and a fun post which basically describes my dream job. Well, apart from editing!

Changes at Amazon

But first, an announcement: Amazon have updated their rules around product reviews. They will no longer permit “incentivized” reviews, i.e. reviews where a free or discounted product was provided in exchange for a review. There are two and only two exceptions to this:

  • Advance Review Copies of books (including ebooks)
  • Products from the Amazon Vine programme

They have also expanded their Community Guidelines (including the new requirement that reviewers must have spent at least $50 on Amazon using a valid credit or debit card) and have refined their guidelines around what constitutes Promotional Content.

These changes are an attempt to close loopholes exploited by fivverr reviewers and coupon clubs. It shouldn’t mean any change for honest book reviewers, although I have seen some people saying reviewers they know have received warning letters from Amazon for breaching the guidelines.

Watch this space … and if you’ve got any questions, ask in the comments.

Now to the best of the blogs …

Writing

Setting is an important part of writing a novel, and this week Cara Lynn James visited Seekerville to give us some handy tips on the relationship between setting and character: How Setting Affects Character

Editing

Self-editing. How do you do it? In this post at Writers in the Storm, Fae Rowan shares her self-editing tips for getting a lot done quickly … and check out the comments for more handy tips: How I Edited 1200 Pages in 12 Weeks

Publishing

A lot of people get worried at the prospect of self-publishing, because there is so much to remember. If this is you, you’ll either love this post (because it’s a LIST of everything you have to do! No more forgetting things!) or you’ll hate this post (because it’s a list of EVERYTHING you have to do and it’s soooo loooong): A Checklist for Publishing Your Book from April Brown at Writers Helping Writers.

And After You’ve Published …

I know a lot of self-published authors are worried about ebook piracy (trade published authors might also worry about it, but they have agents and publishers they can delegate that to!). In this post at Molly Greene’s website, attorney Kathryn Goldman shares her tips on How To Beat Ebook Pirate Sites.

My Dream Job

Lexiographer. Yes, getting paid to read all day. Okay, so being an editor is close!

What’s the best post you’ve read this week? Leave us a link in the comments!